Shipping policy
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Processing times may be extended during high-volume periods.
Shipping Timeframes
Estimated delivery time is 7–14 business days, depending on destination and carrier conditions. Delays may occur due to customs, weather, or logistics disruptions.
International Shipping
Shipping is available to multiple countries across North America, Europe, Asia, and other supported regions. Delivery times may vary by country and local postal systems.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees depending on the destination country. These charges are determined by local authorities and are the responsibility of the customer.
European Union Orders
Orders shipped into the European Union may be subject to VAT and import regulations in accordance with EU law. Customers are responsible for any applicable taxes or duties unless otherwise stated at checkout.
Tracking Information
Tracking details are provided once the order has shipped. Tracking updates may take 24–72 hours to appear after dispatch.
Shipping Issues and Delays
Delays caused by customs processing, carrier issues, or external factors are outside of our control. If significant delays occur, contact support for assistance.
Returns and Refunds
No physical returns are accepted. Refunds are only issued under the 30-day money-back guarantee policy after review and approval of a valid request.
Lost or Incorrect Packages
If an order is lost in transit or delivered incorrectly, contact support with order details and proof for investigation and resolution.
Contact
For any shipping-related questions:
arclightfrontier@zohomail.com.